As an award-winning mobile phone retailer Mobiles.co.uk strive to make sure their customers get the best deals on their mobile phones. This often includes free gifts and discounted line rental deals, about which there are some important points to be aware of:
Any discounted line rental quoted, for example "12 Months Half Price" or "8 Months £1.99 Line Rental" is a redemption offer where Mobiles.co.uk will refund you the difference at set points throughout your contract: Mobiles.co.uk have no way to apply discounts directly on to your monthly bill as only the networks have access to bills. We ask for a copy of your bill simply to prove that you are still paying for the contract, as we could not operate a business where we refunded line rental that was not paid in the first place.
We now instantly dispatch your free gift at the same time we dispatch your phone. This means you no longer have to wait or send in your bill to receive your gift, it will automatically arrive at your door.
There has been some bad press recently about "rogue dealers" who do not pay cashback, so it is important that you have confidence in the retailer. Our awards reflect our commitment to both customer service and the best possible value, and our track record is one of unparalleled customer satisfaction. We recommend you check the background of any company you are considering buying from to ensure you actually receive the discounts or gifts you are entitled to.
We have been trading online at www.mobiles.co.uk with the same owner for 12 years, and were acquired by The Carphone Warehouse in July 2007. All of our deals are fully backed by Carphone Warehouse, which is a multi-billion pound company listed in the FTSE 100.
For full information on claiming your line rental refund or free gift please click here. This information will also be sent to you with your new phone, but in principle you simply send us a copy of the bill as per the instructions at the above link, we email you once to confirm receipt and once to confirm payment, and then payment is made via cheque within 14 days (but generally we pay within 7 days). No other online mobile phone retailer offers such fast payment - some even ask for 90 days to pay!